About the Role: As a Senior Charter Broker, you will be responsible for generating and managing a pipeline of qualified sales prospects, building and maintaining strong relationships with clients and suppliers, and overseeing the end-to-end process of charter bookings. This role offers the chance to work with a diverse range of high-profile clients across various industries, providing exceptional service and solutions for their private jet needs.
Key Responsibilities:
- Develop and manage a sales pipeline through proactive outreach, including calls, networking, emails, and in-person visits (both in the UK and abroad).
- Maintain accurate and up-to-date client records in the CRM system.
- Identify new business opportunities and areas for growth.
- Build and nurture long-term relationships with existing and potential clients, as well as airline and service providers.
- Manage the entire charter process from initial enquiry to post-flight closeout, ensuring smooth operations and client satisfaction.
- Review and manage required documentation, mitigating risks and ensuring compliance with company procedures.
- Monitor flight schedules, communicate updates to clients, and resolve any issues that arise during flights.
- Participate in training and mentoring junior brokers, sharing your expertise and supporting team development.
- Be prepared to travel internationally for business meetings, networking events, and flight representation as needed.
- Minimum of 3 years' experience in charter brokering is essential.
- Strong passion for aviation and a commitment to delivering top-tier service.
- Self-motivated and able to work independently with a high degree of autonomy.
- Calm and positive demeanor, especially under pressure.
- Tenacious and persistent in challenging situations.
- Flexibility to adjust working hours as required by the business, including occasional weekends and evenings.
- Excellent communication skills, both written and verbal, with a professional telephone manner.
- A team player who values collaboration within a local office and across international teams.
- Adaptable to feedback and open to change.
- A second language is a plus, but not required.
- Must have the right to work in the UK.
- A people-first culture with opportunities to contribute to the growth of the office.
- International travel opportunities, including visits to our head office in the US.
- Competitive salary with an attractive performance-based incentive plan.
- Professional development and career advancement opportunities.
- A dynamic and collaborative work environment with industry professionals.
- Comprehensive private healthcare and a tailored pension plan.